Shipping policy

Shipping Policy: Black Magnolia Candle Company

Processing time. Every order is dressed, blessed, and packed by hand. Dressed 7-day candles ship within [3-5] business days of purchase. Processing time is separate from transit time, and it doesn’t include weekends or holidays. Hand poured ship within 7-10 business days.  Customized candle shipping time can take up to 15 business days .

Pre-orders and made-to-order items. Items listed as pre-order or made to order ship by the date shown on the product page. That date also appears in your order confirmation. If it changes, we will email you.

Shipping carriers and rates. We ship via [USPS / UPS] to addresses in [the United States only]. Rates are calculated at checkout. Delivery usually takes [2-5] business days once an order ships, but carrier timing is outside our control.

Tracking. You’ll receive a tracking number by email when your order ships. Please allow 24 hours for tracking to start updating.

Packaging. Our candles are made of glass. We pack each one with care, but breakage can occur in transit. If your order arrives damaged, follow the steps in our refund policy and send photos within [7] days of delivery.

Address accuracy. Please check your shipping address before you submit your order. We aren’t responsible for orders shipped to an incorrect address provided at checkout. If your package is returned to us, we’ll contact you about reshipping, and the reshipping cost is yours.

Delays and lost packages. Weather, holidays, and carrier issues can slow delivery. If your tracking hasn’t updated in [10] days, email us at sspain@theblackmagnoliacandle.com and we’ll help track it down.

Contact. sspain@theblackmagnoliacandle.com